FREQUENTLY ASKED QUESTIONS
LIVE Christmas Tree FAQS
What is the difference between the types of fresh cut Christmas trees?
- Fraser Fir Christmas Trees are often the most popular choice. Frasers are known for their excellent needle retention, strong branches and fragrance.
- Balsam Fir Christmas Trees have deep green soft needles. Known for their strong fragrance and shape, balsam fir trees are considered the classic Christmas tree.
- Blue Fir Christmas Trees have a double needle look and a bluish-green color. They have good needle retention and strong fragrance.
Is a fresh cut really necessary before putting a tree in a water stand?
Yes. A fresh cut to the bottom of the tree opens up the pores which have been clogged by sap. Cut off at least one-half inch and then put the tree in water as soon as possible. The longer the time between when the tree is given a fresh cut and when it is put into water, the less ability the tree has to absorb water. Keep the tree in the shade in a bucket of water until you are ready to bring it in the house.
If you do not make a fresh cut, the tree will not be able to drink water and it will die off.
Hicks Nurseries offers a free cut, net and loading for every Christmas tree.
How much should be cut off the bottom of the tree?
In order for the tree to drink water, about one-half inch is necessary to cut off the bottom. This will open up the pores which have been clogged by sap. Hicks Nurseries offers a free cut, net and loading for every Christmas tree.
What kind of tree stand should I use?
Choosing a large capacity stand is one of the most important steps to maintaining your tree’s freshness. Check the water level frequently as trees can drink up to a gallon of water each day.
If the water level drops below the cut end of the trunk, a seal will form and no more water will be absorbed by the tree unless another fresh cut is made. So, don’t forget to add water every day.
You should also make sure the stand “fits” the tree. Hicks Nurseries has tree stands to fit trees of every size. Our sales associates are here to help you find exactly what you need
What type of lights should I use on my tree?
We recommend LED energy saving light sets. They produce little to no heat and reduce the drying effect upon a tree.
Always check light sets for frayed or cracked wire insulation and broken sockets before placing them on a tree. Do not attempt to repair a worn light set. Throw it away and buy a new set. Always turn off the lights on your tree when leaving the house or retiring for the night. Use UL approved lights. Never use lighted candles.
How many lights should I put on my tree?
It really depends on the light set you choose, the fullness of the tree and your personal preference. A good rule of thumb is 200 lights per foot of tree.
Where should I put my live Christmas tree?
Usually the tree is the focal point of a room but where you place it will depend on your space. Rule of thumb is to place the tree away from heat sources such as heating vents, fireplaces, wood stoves and fireplace inserts, radiators, television sets or sunny windows.
Lifelike Christmas Tree FAQS
What is included in the box with each lifelike Christmas tree?
Each artificial Christmas tree purchase from Hicks Nurseries comes in a sturdy reusable box with a tree stand, replacement bulbs, fuses, directions and warranty information.
What is your Christmas tree return policy and how do I return my tree?
All newly purchased trees must be returned within two weeks of the purchase date in order to receive a full refund. Trees returned outside of that two-week window will not be accepted. Lifelike Christmas trees cannot be returned after December 24th of the year purchased. Lifelike trees sold after 12/25 cannot be returned. All clearance trees are final sale. They are still subject to repairs as stated in section 4. Floor model lifelike Christmas trees that are returned within two weeks must be in full working order and are subject to a $100 restocking fee.
What is your warranty policy?
Hicks Nurseries is the leader in lifelike Christmas trees and we pride ourselves on selling the highest quality trees available. All trees have industry leading manufacturer warrantees that should be handled directly with them. Warranty information is included in your artificial Christmas tree box or you can visit the manufacturer sites here:
- Puleo International Christmas Trees
- Regency – detailed warranty information can be found in the box.
The lights on my Christmas tree are not working. What should I do?
As a courtesy to our customers, if a light set fails on your tree during the first or second season*, we will make a reasonable effort to get the light set working. This includes inspecting the set, making sure all connections are secure and if required, shocking the set with a low jolt of electricity. If we are unable to repair or replace your light set, we will take your tree back and offer you a store credit for the price you paid for the tree.
If the lights on your tree fail after the first two seasons, we will replace the defective light sets at a cost of $24.99** per set. If you do not want your tree repaired, we will take back your tree and will offer you the following discounts for up to five (5) seasons from your original purchase date:
3rd season – 30% off current lowest price***
4th season – 20% off current lowest price
5th season – 10% off current lowest price
*The first season includes the year in which the tree is purchased.
** Prices and availability are subject to change.
***Excludes clearance trees.
Who do I contact if I have concerns about my tree?
Please call 516-334-0066 or email us directly at firstname.lastname@example.org and we will get back to you as soon as possible.
How are lights attached to a pre-lit tree? Are they removable?
All lights are professionally hand-strung to minimize the appearance of wires and should not be removed in order to maintain the desired look.
What happens when a bulb burns out?
If one bulb blows out the others will stay lit. All dim or burned-out bulbs should be replaced immediately to preserve the integrity of the strand.
An entire strand of lights on my tree is out. What should I do?
If a bulb is removed, loose or broken in its socket the entire string will not work. Simply find the faulty bulb in the strand, replace it and the full strand should light again.
Where can I get replacement bulbs and fuses?
Our pre-lit trees come with a package of replacement bulbs and fuses for your convenience. We sell additional packages in the Christmas Lighting department.
How big of a tree should I get?
Hicks Nurseries has trees to fit every room, from 4½ft. – 14ft. tall. Measure your ceiling and the approximate width of the area you have in mind before you come into shop. All of our artificial tree tags contain the height and width of each tree and our sales staff is here to answer all of your questions.
Tree tip: Generally, you should leave 12 inches between the top of the tree and the ceiling for your tree topper.
Are artificial trees difficult to assemble?
Not at all. Our trees come in 2 to 6 sections depending on the height. Set up the tree stand first and then attach each section one at a time, from the bottom up to build your tree.
How do I make my tree look full and realistic like the trees at Hicks Nurseries?
All Christmas trees come in boxes where the branches are tightly compacted. After assembling your tree, it’s time to fluff it!
Tips for fluffing your tree
- The needles can sometimes irritate sensitive skin so consider wearing garden gloves while shaping your tree.
- Start at the bottom of the tree and work your way upward.
- Focus on one branch at a time. Fan out the branches from the inside out.
- Step back from time to time to check your work and adjust as needed.
How do I store my tree?
All trees purchased at Hicks Nurseries come with a sturdy tree box that can be used to safely store your tree for many years to come. If you prefer, tree storage bags are available for purchase.
What is a pre-lit tree?
A pre-lit tree has all its lights professionally attached to the branches to create a uniform appearance so you don’t have to worry about stringing lights on and then taking them off every year.
Can I use my pre-lit tree outside?
No. All our artificial trees are meant to be used indoors. Using one of our trees outdoors will void your warranty.
What type of lights do you use on the trees?
Super bright high-quality LED, incandescent or sure-lit light sets depending on the tree.
Do you ship trees? Offer delivery?
We do not currently ship trees. We do however offer delivery services across Long Island and all 5 boroughs. Please call 516-334-0066 for delivery rates.
New York's Christmas Store