FREQUENTLY ASKED QUESTIONS

At Hicks Nurseries, we are confident that the quality of our merchandise will meet, if not exceed, your expectations. If you are not satisfied simply bring the item(s) to the store within 30 days of purchase. All returns must be accompanied by a receipt unless you are an Advantage Rewards Member.

Once we have processed your return it typically takes 1-4 days for you to see the refund on your credit card.

All houseplants and annuals are guaranteed for 30-days from the date of purchase.  Simply bring the plant in-store to Customer Service along with your receipt. Advantage members enjoy receipt-free returns.

We guarantee all woody plants (trees & shrubs) planted in the ground for one year from the date of purchase. We will guarantee those same plants for two full years if the purchased material is planted by Hicks.

Roses are guaranteed to November 1st of the same year purchased.

A store credit in the amount of the original purchase price will be issued towards a replacement tree or shrub with the return of the dead plant and receipt to the store.

Yes, we offer a 10% discount to all qualifying Hicks Advantage Members who are 65 years of age and up every Wednesday. The discount is honored in-store only and on non-sale items.

Yes, we proudly offer a 10% discount to veterans, all active duty and retired military (with valid military identification) every Wednesday. The discount is honored in-store only and on the entire purchase.

We currently do not provide shipping outside the local area. We offer local delivery services across Long Island, Queens, Brooklyn and Manhattan. 

Delivery charges are determined by your zip code and vary between online and in-store purchases.  

You can order online, anytime at https://shop.hicksnurseries.com/ and choose curbside pick up, available during normal business hours at our Westbury NY store.

We will email you when your order is ready to be picked up. On the day of the scheduled pick up, follow the signs to the curbside pick up parking area and follow the instructions on the sign.  We will bring your order to your car and load it for you.

Yes, gift cards can be purchased in-store at any cashier.  You can also call us to purchase by phone at 516-334-0066. We will mail your gift card to your address or directly to your friend or family member.

Choose from either a flower design or a Holiday poinsettia design. Hicks Nurseries’ gift cards are available in any amount and are not subject to any fees. 

Yes! Our Hicks Advantage Rewards Program is free to join and offers many benefits to our customers. Learn more here: https://hicksnurseries.com/hicks-advantage/

Absolutely! We offer delivery and planting services and will ensure your selections are planted to last a lifetime. In fact, we will double our guarantee when we do the planting – to two years from the date of purchase.

If you are interested in planting services, please visit the Landscape Inspiration Help Center Building in our nursery yard and speak to a member of our staff.

Yes, our Hicks Landscapes Design Build team handles your project from concept to installation and beyond.  Learn more about our award-winning services here: https://hickslandscapedesign.com/  and simply fill out the form to start an inquiry.

Yes. Hicks Nurseries will test your soil pH level for free. Bring a ½ cup of completely dry soil to our Garden Care Solutions desk any time for a pH soil test while you wait. pH meters and kits are also available for sale for at-home, on-the-spot soil testing.

Once we know your pH level, our sales associates can help you identify if any further action is required.

Our online store only features a curated  collection of plants. For a full selection, please visit our store in Westbury. For directions, click here.

Please call 516-334-0066 and ask for Customer Service.

The plant you receive will vary from the photo. Plants are unique, constantly growing and ever-changing. Rest assured, your plant was carefully selected and we guarantee the quality for 30 days from date of purchase.

As a general rule, plants should only be watered when the soil is dry to the touch about an inch down into the soil. However, every plants is different. Cacti and succulents should be watered every 2-4 weeks depending on the season. 

Yellow leaves often indicate that you are overwatering your plant. For diagnosis, you can bring some of the leaves in a sealed plastic bag to our Greenhouse, if it’s an indoor plant or to the Garden Care Solutions desk for outdoor plants.

Bring a sample of the plant in a sealed plastic bag to our Garden Care Solutions desk for diagnosis.

Pruning your plant depends entirely on what type of plant you have. Click here for detailed pruning instructions.

Yes! We offer a curated selection of patio furniture sets online.

In some cases, yes. It depends on the set and only for in-store purchases. Please see a sales associate for additional information.  

We carry the very best brands of outdoor furniture and accessories from Agio®, C.R. Plastics,  Alfresco Home, Treasure Garden®, and more.

Only if you shop online. You have more options when you shop in-store. Most pieces are available for purchase a la carte. 

A good rule of thumb when choosing the size of an outdoor table is to provide each person with 28 inches of space. We have tables that will fit up to 10 people.

Yes. At Hicks Nurseries we have an extensive selection of UV-protected and water-resistant cushions in various print, pattern and solid fabric options – all in-stock and ready to take home. We can also custom order for you from Sunbrella®, Outdura® and O’Bravia®.

Sunbrella® fabrics are highly durable, water resistant and fade resistant. They are easy to wash, extremely low maintenance and mold/mildew resistant.

We have 9 ft. and 11 ft. market and cantilever umbrellas in-stock from Treasure Garden.  

Yes, we can custom order an umbrella in the outdoor fabric that best complements your home.

Yes. All orders must be paid in full at the time of purchase.

Yes. At Hicks Nurseries we give you the option to mix and match table and chairs on dining sets. We have several chair styles for you to choose from to create a truly customized look.

We are happy to help. Please give us a call at 516-334-0066.

We always want to make sure our customers are happy and confident with their purchase. If you change your mind about any aspect of your order, please call us at 516-334-0066 prior to delivery.

All furniture pieces purchased from Hicks Nurseries are delivered fully assembled.

If the pieces are in-stock, it typically takes about 1-2 weeks for delivery.

If there are any issues with your order, please call us at 516-334-0066.

Yes, we can arrange for in-store pick-up of outdoor furniture.

You can be rest assured that outdoor furniture pieces purchased at Hicks Nurseries will not rust. Our sets are made of either cast aluminum or 100% recycled HDPE plastic.

Outdoor furniture may be cleaned with mild soapy water as needed. We suggest you store your cushions when they are not in use. Cover your furniture in the winter with patio furniture covers.

To clean your cushions:

1. Brush off loose dirt.
2. Spray on a cleaning solution of water and mild soap.
3. Use a soft bristle brush to clean.
4. Allow cleaning solution to soak into the fabric.
5. Rinse thoroughly until all soap residue is removed.
6. Air dry.

All outdoor furniture purchased at Hicks Nurseries is covered by industry leading manufacturer warranties. Please see a sales associate for additional information as warranties vary by manufacturer and by material type i.e. fabric, metal, etc.

Please refer to the footer of our website for details. If you have any questions about returns or exchanges, please call 516-334-0066.

Each artificial Christmas tree purchase from Hicks Nurseries comes in a sturdy reusable box with a tree stand, replacement bulbs, fuses, directions and warranty information.

All newly purchased trees must be returned within two weeks of the purchase date in order to receive a full refund. Trees returned outside of that two-week window will not be accepted. Lifelike Christmas trees cannot be returned after December 24th of the year purchased. Lifelike trees sold after 12/25 cannot be returned. All clearance trees are final sale. They are still subject to repairs as stated in section 4. Floor model lifelike Christmas trees that are returned within two weeks must be in full working order and are subject to a $100 restocking fee.  

Hicks Nurseries is the leader in lifelike Christmas trees and we pride ourselves on selling the highest quality trees available. All trees have industry leading manufacturer warrantees that should be handled directly with them. Warranty information is included in your artificial Christmas tree box or you can visit the manufacturer sites here:

• Puleo International Christmas Trees 
• Regency – detailed warranty information can be found in the box.

As a courtesy to our customers, if a light set fails on your tree during the first or second season*, we will make a reasonable effort to get the light set working. This includes inspecting the set, making sure all connections are secure and if required, shocking the set with a low jolt of electricity. If we are unable to repair or replace your light set, we will take your tree back and offer you a store credit for the price you paid for the tree.

 If the lights on your tree fail after the first two seasons, we will replace the defective light sets at a cost of $24.99** per set. If you do not want your tree repaired, we will take back your tree and will offer you the following discounts for up to five (5) seasons from your original purchase date:

3rd  season – 30% off current lowest price***
4th season – 20% off current lowest price
5th season – 10% off current lowest price

*The first season includes the year in which the tree is purchased.

** Prices and availability are subject to change.

***Excludes clearance trees.

Please call 516-334-0066 or email us directly at hicksinfo@hicksnurseries.com and we will get back to you as soon as possible.

All lights are professionally hand-strung to minimize the appearance of wires and should not be removed in order to maintain the desired look.

If one bulb blows out the others will stay lit. All dim or burned-out bulbs should be replaced immediately to preserve the integrity of the strand.

If a bulb is removed, loose or broken in its socket the entire string will not work. Simply find the faulty bulb in the strand, replace it and the full strand should light again.

Our pre-lit trees come with a package of replacement bulbs and fuses for your convenience. We sell additional packages in the Christmas Lighting department.

Hicks Nurseries has trees to fit every room, from 4½ft. – 14ft. tall. Measure your ceiling and the approximate width of the area you have in mind before you come into shop. All of our artificial tree tags contain the height and width of each tree and our sales staff is here to answer all of your questions.

Tree tip: Generally, you should leave 12 inches between the top of the tree and the ceiling for your tree topper.

Not at all. Our trees come in 2 to 6 sections depending on the height. Set up the tree stand first and then attach each section one at a time, from the bottom up to build your tree.

All Christmas trees come in boxes where the branches are tightly compacted. After assembling your tree, it’s time to fluff it!

Tips for fluffing your tree

1. The needles can sometimes irritate sensitive skin so consider wearing garden gloves while shaping your tree.
2. Start at the bottom of the tree and work your way upward.
3. Focus on one branch at a time. Fan out the branches from the inside out.
4. Step back from time to time to check your work and adjust as needed.

All trees purchased at Hicks Nurseries come with a sturdy tree box that can be used to safely store your tree for many years to come. If you prefer, tree storage bags are available for purchase.

A pre-lit tree has all its lights professionally attached to the branches to create a uniform appearance so you don’t have to worry about stringing lights on and then taking them off every year.

No. All our artificial trees are meant to be used indoors. Using one of our trees outdoors will void your warranty.

All of our Christmas trees come pre-lit with super bright LED or incandescent light sets. Choose clear or multi-colored lights. Trees may also include:

• EZ Plug Technology: Lights connect through the trunk with a single plug.
• Sure-Lit Feature: If one bulb goes out the rest stay lit.
• Multi-Function LED Trees – Amazing light options by remote control.

All light sets meet nationally recognized Standards for Safety. UL-Approved.

• Fraser Fir Christmas Trees are often the most popular choice. Frasers are known for their excellent needle retention, strong branches and fragrance.
• Balsam Fir Christmas Trees have deep green soft needles. Known for their strong fragrance and shape, balsam fir trees are considered the classic Christmas tree.
• Blue Fir Christmas Trees have a double needle look and a bluish-green color. They have good needle retention and strong fragrance.

Yes. A fresh cut to the bottom of the tree opens up the pores which have been clogged by sap. Cut off at least one-half inch and then put the tree in water as soon as possible. The longer the time between when the tree is given a fresh cut and when it is put into water, the less ability the tree has to absorb water. Keep the tree in the shade in a bucket of water until you are ready to bring it in the house.

If you do not make a fresh cut, the tree will not be able to drink water and it will die off. 

Hicks Nurseries offers a free cut, net and loading for every Christmas tree. 

In order for the tree to drink water, about one-half inch is necessary to cut off the bottom. This will open up the pores which have been clogged by sap. Hicks Nurseries offers a free cut, net and loading for every Christmas tree. 

Choosing a large capacity stand is one of the most important steps to maintaining your tree’s freshness. Check the water level frequently as trees can drink up to a gallon of water each day.

If the water level drops below the cut end of the trunk, a seal will form and no more water will be absorbed by the tree unless another fresh cut is made. So, don’t forget to add water every day.

You should also make sure the stand “fits” the tree. Hicks Nurseries has tree stands to fit trees of every size. Our sales associates are here to help you find exactly what you need

We recommend LED energy saving light sets. They produce little to no heat and reduce the drying effect upon a tree. 

Always check light sets for frayed or cracked wire insulation and broken sockets before placing them on a tree. Do not attempt to repair a worn light set. Throw it away and buy a new set. Always turn off the lights on your tree when leaving the house or retiring for the night. Use UL approved lights. Never use lighted candles.

It really depends on the light set you choose, the fullness of the tree and your personal preference. A good rule of thumb is 200 lights per foot of tree.

Usually the tree is the focal point of a room but where you place it will depend on your space. Rule of thumb is to place the tree away from heat sources such as heating vents, fireplaces, wood stoves and fireplace inserts, radiators, television sets or sunny windows.

LED stands for Light Emitting Diode. LED lights are a newer technology in Christmas lights that have several benefits over standard incandescent bulbs. 

LED lights:

• last longer than traditional incandescent lights
• save electricity/energy
• are cool to the touch
• produce more vivid color
• are extremely durable

You can also connect approximately 8 to 10 times more LED light strings together end to end while only using one plug outlet making decorating large Christmas displays easier.

Incandescent lights are the traditional Christmas lights we all grew up with and have a warm glow.

Incandescent lights often cost less than LED lights.

Cool white LED lights resemble ice. Warm white LEDs have a warmer glow, more similar to clear incandescent bulbs. 

Depending on the LED, the bulb may last from 50,000 hours to 200,000 hours as compared to the 3,000 hours of an incandescent light.

Very low in wattage, LEDs require as little as 10% of the energy used by their incandescent counterparts, saving 90% more energy in your home or business.

Yes, we do and most come with timers. They also often last throughout the holidays without needing to replace the batteries. 

Because LED Christmas lights are cool to the touch, they are the safest option around children and pets.

Yes. We stand behind our Christmas lights with a 2-year warranty.

Yes, we do. All our sets also come with extra replacement bulbs.