We are so confident in the quality of our plants that we guarantee them!
All guarantees exclude Red Tag, Clearance, and any delivery and installation service charges.
Houseplant & Annuals 30-Day Guarantee
All houseplants and annuals fall under our 30-day guarantee. The guarantee applies to in-store and online purchases within the first 30 days. Just bring your plant into the store for a replacement or refund.
Select outdoor plants have a further guarantee as outlined below.
Tree & Shrub One Year Guarantee
For all winter-hardy trees and shrubs planted in the ground, a store credit will be issued for the price you paid for the plant.
Tree & Shrub Two Year Extended Guarantee
For all trees and shrubs planted in the ground by Hicks Nurseries, a one-time replacement, at similar value, will be installed according to individual circumstances.
Roses and perennials are guaranteed until November 1st of the same year purchased.
*Remember, it’s natural for live plants to show signs of stress due to over or under watering and insufficient or too much sunlight. Please call us if you have any questions or concerns about your new plants at 516-334-0066 during normal store hours or find educational resources here.