Privacy Policy

Updated August 30, 2022

Thank you for visiting Hicks Nurseries. This privacy notice applies to information collected by our website(s). By visiting our websites, you agree to the terms set forth in this privacy policy and by submitting your personal information to our websites, including your email address or phone number, you consent to our use of that information as set forth herein.

Your privacy is important to us. No personally identifiable information will be collected unless you specifically provide it to us, in which case we hold that information in strict confidence. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

When this Privacy Policy uses the term “personal information,” we mean information that identifies a particular individual, such as full name, street address, telephone number or email address.

Collection and Use of Personal Information

We may collect the following personal information from you:

  • Contact information such as name, email address, street address, and phone number
  • Billing information such as credit card number and billing address
  • Demographic information such as age, gender, interests, and zip code
  • Unique identifiers such as username and password
  • Preference and other information such as product wish lists, order history, marketing preferences and cell phone carrier 

We or one of our trusted partners may use this information to:

  • Send you requested updates and newsletters about a special offers
  • Send you requested product or service information
  • Fulfill your order
  • Send you an order confirmation
  • Respond to customer service requests, questions and concerns
  • Administer your account
  • Process information submitted with a job application
  • Send you marketing communications
  • Administer promotions and sweepstakes you enter and notify you of the results
  • Improve our marketing efforts
  • Conduct research and analysis
  • Display content based upon your interests

We also automatically collect information about your computer as you browse our site(s). Please see the Tracking Technologies section of this Privacy Policy.

Social Networks/Online Communities

Please note that we cannot control the actions of others with whom you may choose to share your pages and information. We may also enable you to post content from some of our sites to your profile on other social networks.  These services will authenticate your identity and allow you to post and share certain personal or other information with that site. Please be aware that the privacy policy of that site will apply to any content you provide them in these instances. We do not allow these services to provide any personal information or content back to our sites or your profile with us unless you agree.

Transactions

You may purchase merchandise from our site(s). We use the personal information you provide in connection with a purchase to process and fulfill your order. This Privacy Policy applies to any such purchases. In some instances, you may be directed to a third-party site to initiate your transaction. These third-party sites will be clearly identified and link to their own privacy policies so you know which company is collecting your personal information. You should refer to those policies for any privacy-related concerns regarding your purchase with them.

Information Sharing

We will share your personal information with third parties in the ways that are described in this Privacy Policy.

We may provide your personal information to companies that help us with our business activities such as processing credit card transactions, delivering your order, assisting us in site operations, providing customer service and delivering email newsletters. These companies are authorized to use your personal information only as necessary to provide these services.

We may also share your personal information:

  • As required by law, such as to comply with a subpoena or similar legal process
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request
  • In connection with a corporate change including a merger, acquisition or sale of assets
  • To any other third party with your prior consent to do so

Modifying Communication Preferences/Opt-Out

You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any Hicks Nurseries marketing email.

If you choose to join a mobile marketing list, please be aware that there are usually costs associated with receiving SMS (text) or MMS (multimedia) messages depending on your wireless carrier and plan. You should check with your mobile carrier to determine what charges apply before signing up to receive our updates via your mobile phone. If you would like to stop receiving messages from us on your mobile phone, please reply to the message with “STOP.”

You may also contact your wireless carrier for additional information on receiving or stopping mobile messages.

SMS/MMS Mobile Message Marketing Program

Text Marketing & Notifications

By subscribing to text marketing notifications you agree to receive recurring automated marketing messages and shopping cart reminder messages at the phone number provided. Consent is not a condition of purchases. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. We determine cart abandonment by using a cookie and check whether the existing user has already opted in for text marketing. If you do not wish to be part of our service you can unsubscribe at any time by testing STOP, CANCEL, QUIT, END, or UNSUBSCRIBE to any mobile message received from us. You may get another text message confirming your unsubscribing from our service. You also agree that by sending an email, calling in, or sending any other means of opt out unsubscribe request or using words different than the ones presented above will not be reasonable means to unsubscribe you.

When you opt-in for our service you may expect to get occasional texts concerning latest Text Alerts, Surveys, Welcome messages, Customer win-backs, Text Campaigns, Giveaways, Flash Sales, Upsells.

If your device does not support MMS we will deliver a SMS instead and strip the image. The opt out will also be delivered as a standard text message (SMS). Carriers (AT&T, T-mobile, Verizon, T-Mobile, Sprint, Rogers, MetroPCS, etc) are not responsible or liable for undelivered or delayed messages.

Privacy

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We always reserve the right to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

 

Tracking Technologies

We automatically collect information as you browse our site(s) such as the domain name, Internet Service Provider, browser type and version, operating system and device type, average time spent on our site(s), pages viewed, information accessed, the Internet Protocol (IP) address used to connect your computer to the Internet and other relevant statistics. Such information is sometimes referred to as web analytics and/or clickstream data.

We and our third-party partners may use cookies and/or pixel tags to keep track of your visits, preferences and profile information. These may be used to enhance your experience on the site(s) including allowing you to remain logged in on the site(s). Cookies and pixel tags may also be used to collect general usage and aggregated statistical information that does not identify you personally. However, we and our third party partners may use cookies to store some of your preferences (including limited personal information) or to display content based upon what you view on our site(s) in order to personalize your visit with relevant advertising.

Your web browser may enable you to disable cookies. We use this information to better understand how users interact with our website, to enhance your online experience, and to serve relevant ads.

We may use third-party advertising companies to serve ads on our behalf across the Internet. We use Google re-marketing codes to log when users view specific pages or take specific actions on our website. This allows us to provide targeted advertising via third party vendors, specifically Google, who may show our ad on sites across the Internet including but not limited to the Google Search Display Network and/or in its Search Engine Results Pages, for example. Third party vendors, including Google, use cookies to serve ads based on your prior visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in our products or services.

Security

The security of your personal information is important to us. When you enter sensitive billing information on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). If you choose to use a third-party payment option to pay for your order, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after receipt. However, no method of transmission over the Internet or method of electronic storage is 100% secure and we cannot guarantee its absolute security.

Updating Your Personal Information

Our sites may offer different methods for updating your personal information. To review and update your personal information on artist marketing sites, please log in to your profile/account on each site where you have registered.

To update your billing or shipping information for purchases, please follow the customer service instructions in your order confirmation email.

Changes to This Policy

Hicks Nurseries reserves the right to modify this policy at any time to improve the quality of the services and features we provide. If Hicks Nurseries makes any changes or additions to this Privacy Policy, we will post those changes here. Any such change, update or modification will be effective immediately upon posting on our website. By using our site(s), you agree to the terms of this Privacy Policy.

If we make a material change to the way in which we collect, use, and/or share your personal information, we will send an email to users who have provided an email address or post a notice on our site(s) prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us:  Should you have any questions about this Privacy Policy or practices of this Site, you can contact us by writing:

Hicks Nurseries

100 Jericho Turnpike

Westbury NY 11590

 

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